SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250209-8EEF8-2147333317. Severity: Injury, First Aid Received by Non-Medical Professional. Product: LG LG LSEL6331F (LG Range, Stainless Steel). Incident: 2/9/2025 Consumer Product Safety Commission (CPSC) 4330 East West Highway Bethesda, MD 20814 Subject: Formal Complaint Against LG Electronics Hazardous Electric Range Recall and Insufficient Resolution Dear Consumer Product Safety Commission, I am filing this formal complaint regarding a severe safety hazard posed by LG Electronics recalled electric range models and their unacceptable response to the recall. The defective front-mounted control knobs on these stoves have led to accidental activation, creating a serious risk of fire, burns, and injury, yet LG has failed to offer a proper remedy for consumers. Incident Details & Injury I purchased an LG LSEL6331F | Serial Number 209MMYF0K946 electric range from Home Depot on 10/1/2022 and I have repeatedly experienced the dangerous accidental activation of the burners due to the excessively sensitive front-mounted knobs. Last summer, in July 2024 one of the burners turned on unexpectedly, which resulted in my friends cat suffering severe burns to its paws, requiring urgent veterinary treatment and medical expenses. I also sustain a serious burn on my left hand when the stove was inadvertently turned on when someone brushed up against the knobs. I have also experienced multiple other instances where burners were activated unintentionally, posing a serious fire hazard in my home. LG's Inadequate Recall "Solution" Despite the serious documented risks, LG's official recall remedy is wholly insufficient: LG is not offering repairs, refunds, or replacements. Instead, they are sending a warning label and advising consumers to use the