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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Anker Anker 623, PowerExtend USB-C 3 Capsule, A9132

Category

Electronics

Report number

20250213-BE357-2147333208

Ownership age

About 12 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250213-BE357-2147333208. Severity: Incident, No Injury. Matched catalog product: Anker Anker 623, PowerExtend USB-C 3 Capsule, A9132. Source model text: A3025. Incident: Last evening my 1-year old Anker Soundcore Q20 headphones melted while charging with a USB cable and caused damage to the floor with the melting plastic. I was lucky to have caught it in time before it caused a house fire and that I was not wearing them while sleeping at night.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250213-BE357-2147333208. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.