Product
Proctor Silex--Hamilton Beach Model 34116
Category
Kitchen Appliance
Report number
20250312-52EAA-2147332620
Ownership age
About 8 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20250312-52EAA-2147332620. Severity: Incident, No Injury. Product: Proctor Silex--Hamilton Beach Model 34116 (Hamilton Beach//Proctor Silex double coil burner, countertop model White finish// 18" X 6 1/2" approx.// One 1000 Watt burner ++ One 700 Watt burner, side by side.). Incident: Please refer to previous emailed report Re: defective Hamilton Beach//Proctor Silex electronic cookware. This cookware product has 2 coil burners-- One of which provides 1000 watts power. This product is defective. The burner coil has slipped and tipped out of place while in use, causing pots and pans to tilt from surface-- whereupon hot water//hot cooking oils spilled onto the oil (causing sparks), pan and surrounding surfaces. Moreover, along with the initial burn & fire hazard, the 1000 watt burner is now totally inoperable, no longer heating to ANY degree. The manufacturer /s have refused to respond to my numerous calls & emails requesting they honor their warranty, issue a refund, or replace the defective product with a safe and operable. model. Thank you, [REDACTED].
Official report number: 20250312-52EAA-2147332620. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.