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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Whirlpool Model #wrf767sdhz 26.8 cu ft 3 door French door re

Category

Kitchen Appliance

Report number

20250323-A5AF1-2147332390

Ownership age

About 10 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250323-A5AF1-2147332390. Severity: Incident, No Injury. Product: Whirlpool Model #wrf767sdhz 26.8 cu ft 3 door French door re (26.8 cubic foot refrigerator). Incident: 9 month old whirlpool refrigerator compressor completely failed. Compressor starter continues tried to restart compressor. The temperature of metal was 508 degrees before the buzzing alerted us to problem. The unit does not have any fail safe system built in to turn off power. Service tech states this is a major problem for whirlpool and the compressor cools with isbutane. A month without a refrigerator and a fire hazard to boot. I would not wish this on my worst enemy. We got this terrible, unsafe disaster from lowes. The new compressor will arrive Tuesday and the tech has to use a cutting torch to remove bad compressor. We have to be away from residence while this happens. PLEASE NOTE. WE LOST 365 PLUS DOLLARS IN FOOD AND 1200 DOLLARS WORTH OF MEDICATIONS BEING [REDACTED] ALSO.. Whirlpool refused any compensation or loaner refrigerator. I also purchae3d the 5 year warranty on the product at the same time.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250323-A5AF1-2147332390. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.