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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

LG model #LSEL6333F

Category

Kitchen Appliance

Report number

20250323-A79B3-2147332397

Ownership age

About 2 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250323-A79B3-2147332397. Severity: Injury, First Aid Received by Non-Medical Professional. Product: LG model #LSEL6333F (LG electric range / oven (30 in slide in )). Incident: "I bought a LG Range, model #LSEL6333F from Lowes and was delivered / installed mid-Jan 2025. Since I have been using the range (less than 60 days), I've been burned twice by the vent in the rear of the stovetop and once from the oven's metal framework along the front of the range-top above the control knobs while having the "oven cleaning" function in operation and the large front burner on high setting. When I contacted LG Customer service online on 4 Mar 25, I was texted that they would get back to me within 24 to 48 hours. I could not find a customer service Phone number to LG on their website, but Lowes gave me the number to LG customer service (833-378-0003). On 6 Mar 25, I called the LG Customer Service number given to me by Lowes. On 7 Mar 25, I finally got a call from the LG Escalation TM to discuss my issue. LG Rep would only agree to schedule a service technician visit / inspection. They dispatched a service technician who admitted his inability to correct the hazardous operation of the stove. Instead he referred to the owners manual stating it would be hot during operation. LG would not authorize a return / exchange with since there was no repair required. LG accepts that the Self-Clean Oven feature is hazardous according to the owners manual. Nothing was mentioned about a LG recall on the range due to the front-mounted knobs on the ranges being easily activated by accidental contact by humans or pets, posing a fire hazard. This is validated by the Consumer Product Service Commission as of 6 Feb 25 citing 86 reports of unintentional activation involving more tha

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250323-A79B3-2147332397. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.