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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Carrier Infinity HVAC system

Category

HVAC

Report number

20250402-92CFA-2147332149

Ownership age

About 64 months to failure (from purchase date when reported)

Failure type

Leak

Incident narrative

SaferProducts.gov consumer incident report 20250402-92CFA-2147332149. Matched catalog product: Carrier Infinity HVAC system. Incident: I purchased a manufactured home from [REDACTED], and have experienced ongoing HVAC and flooring issues since installation. The HVAC system (Carrier unit) has consistently leaked water into the vents, causing damage to the ducting and potentially creating mold and air quality concerns. Despite multiple repair attempts and warranty claims, the problem persists.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250402-92CFA-2147332149. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.