SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250402-B31A5-2147332147. Severity: No Incident, No Injury. Product: Fridgidaire FFEH3054USE (Fridgidaire Range/Stove, stainless color with front placed knobs above the oven door.). Incident: We built our new home in 2022. Our home builders purchased Fridgidaire Stove model # FFEH3054USE with serial number VF23500551 on 9/9/2022. We noticed immediately the front functioning knobs that are within arms reach distance of toddlers would turn on if you barely bumped the knob. The knobs would often turn on if your body bumped against them. Our neighbor also built a house & the builders bought the same appliances for her. She unknowingly bumped into a knob & it turned on her stove. She had a small fire & had to replace cabinets. After this fire event, I became more concerned & reported this to Frigidaire customer service with no response to my safety concerns. I was told our warranty was only 1 year & this stove was not recalled. Since that time, my same stove had a red light on stating element is on but the element was not turned on & knobs were all turned to off position. We were concerned the stove would catch on fire & had to unplug it because the light remained on continuously. I phoned Fridgidaire customer service to report our issue & safety concern. They said it was not a recalled product. They didnt tell me how to report it to get it placed on the recall list, & the representatives said I would be charged if a service person came from Fridgidaire to diagnose the issue. Even though it was a call due to safety concerns, they were not concerned. I have since purchased just yesterday a brand new stove to replace the Fridgidaire brand stove. I did not buy Fridgidaire brand nor will I in the future since they dont stand by their product or show concern for safety of