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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NE59N6630S

Category

Kitchen Appliance

Report number

20250403-2667A-2147332131

Ownership age

About 69 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250403-2667A-2147332131. Severity: Incident, No Injury. Matched catalog product: Samsung NE59N6630S. Source model text: NE59N6630SS. Incident: I am using a Samsung slide in electric range (NE59N6630SS) with a rear control panel. The product is five years old (purchased July 2019). The control touch panel for the oven has started to activate on its own. Random oven features simply start turning on - could the broiler, the self cleaning feature, the warmer, or any other feature. When this happens, I also am unable to turn it off and the buttons are completely unresponsive to me as if I am locked out. This seems to mostly happen when Im cooking, and the only way to stop it is to turn off the breaker. Obviously, I am concerned that this could also happen when Im sleeping or away from home, and could easily start a fire.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250403-2667A-2147332131. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.