SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250418-A59C7-2147331862. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Apple MacBook Pro 13in (MacBook Pro 13in Apple M1 Chip 8-core CPU, 8-core GPU 8GB Memory 512GB SSD Silver Purchased 3/22/2022). Incident: Incident Description: I am reporting a serious safety incident involving my Apple MacBook Pro, which caught fire after weeks of abnormal overheating. In addition to the fire itself, I am deeply concerned about Apples refusal to provide any investigation details, technical explanation, or written documentation effectively leaving the consumer completely unprotected. Details of the Incident: On March 13, 2025, my MacBook Pro began overheating to dangerous levels during normal use and charging. It became too hot to touch, and when unplugged, the battery would drain within minutes. The battery health status still reported as Normal, despite these clear signs of malfunction. On March 28, my husband opened the back panel to check for any visible issue. Upon slightly lifting the battery with no force or damage involved it ignited immediately, producing sparks and flames. He ran outside and placed it on our deck, where the fire burned part of the deck surface and filled our home with smoke and fumes. This was not due to misuse or tampering. We were simply trying to understand the source of the heat after weeks of abnormal behavior. The device caught fire from minimal contact. Apples Response: I contacted Apple immediately. I was transferred to their Safety Department, but I received no clear process or safety guidance. I was asked inappropriate questions (e.g., What color was the flame?). When I asked how to handle the remaining battery components before traveling, I was told, I dont know. Call the emergency line. I shipped the laptop to Apple for review and followed up several tim