SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250421-12F90-2147331810. Severity: Incident, No Injury. Product: Hot point RBS330DRBB (Electric stove made by hot point/ GE 30-in 4 Burners 5-cu ft Freestanding Electric Range (Black)). Incident: I am writing to file a formal complaint regarding a defective stove I purchased just three months ago. The appliance has become a serious safety hazard in my home, and I am deeply concerned for the well-being of my family. While cooking recently, the stove caused a significant malfunction that resulted in a large hole being burned through the bottom of my metal pot. This was not only damaging to the cookware but also created a fire hazard, as the incident nearly caused an electrical fire. Additionally, my husband almost had a heart attack from the shock of watching the explosion on the stove. If he was any closer, he wouldve sustained serious injuries. Given that the stove is only three months old, I do not feel comfortable using it anymore. I have contacted the customer service department, where I spent over an hour explaining my situation and requesting a replacement. However, I was advised by a representative named [REDACTED] that the only option available is for GE to send a technician to attempt a repair. The soonest technician can come is in five days, which is far too long to wait, especially considering the potential dangers this appliance poses. I am also extremely concerned about the safety of my children, as I work outside the home and cannot be there to supervise them when they cook. I cannot in good conscience allow them to use a stove that is clearly unsafe. I must emphasize that this is a safety issue, and I am not willing to accept a repair attempt on a brand-new appliance. I respectfully request that you intervene in this matter and facilitate the immediate