Product
Samsung NE63BG8315SSAA
Category
Kitchen Appliance
Report number
20250509-E4DE4-2147331416
Ownership age
About 11 months to failure (from purchase date when reported)
Failure type
Structural / mechanical failure
Incident narrative
SaferProducts.gov consumer incident report 20250509-E4DE4-2147331416. Severity: Incident, No Injury. Matched catalog product: Samsung NE63BG8315SSAA. Source model text: NE63BG8315SSAA 01. Incident: A Samsung slide in range already with known safety issues regarding their stovetop knobs turning on too easily caused a dangerous situation when said knobs could not be put back onto range securely after being removed to clean. Cooktop was turned on while trying to seat knobs but unable to be turned off with knobs as they suddenly did not fit securely and were unable to adjust to off position. Nothing appears broken on knobs and no issues prior to this incident or immediately before knobs were removed. Elements were on high heat and not able to be immediately adjusted to the off position. Product was not in use and being wiped up. Owner was doing the general cleanup when this occurred. Knob problem may be related to "fix" issued by Samsung to lock knobs in place when not in use. Took 3 adults in home to turn off burners
Official report number: 20250509-E4DE4-2147331416. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.