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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Jetson Bolt Pro Electric Bike Jbltp

Category

Electric Vehicle

Report number

20250519-0D2E9-2147331213

Ownership age

About 6 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250519-0D2E9-2147331213. Severity: Incident, No Injury. Product: Jetson Bolt Pro Electric Bike JBLTP (Jetson electric bike Black Model number JBLTP(number possibly partially cut off. See sticker photo) SerialRBLTPBLA072302117). Incident: Model number JBLTP(possibly partially cut off? See sticker photo) SerialRBLTPBLA072302117 We plugged in my daughters Jetson electric bike to charge, started smoking and charred the charger. The bike had been used only 5 times. Given Christmas 2024. Bought directly from RideJetson website. Jetson representative told me bike was old and refurbished as though fire/smoke were acceptable. It could have burned my house down. 2 adults and 4 children were in house at time. We have charged at night in past. This was in the morning. This could have burned our house down. Jetsons response was that they had lost all customer purchase records and that they could not help me. My husband was in the basement at the time this started smoking, my 12-year-old daughter is the primary user, and typically plugs in the bike. This was very dangerous for our whole family.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250519-0D2E9-2147331213. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.