SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250521-2177C-2147331164. Severity: Incident, No Injury. Matched catalog product: Samsung Samsung Galaxy S10FE 5G tablet and tablet cover. Incident: My home was recently impacted by a mass fire in my kitchen with extensive damages that created a lot of smoke and more causing me to have to leave my home. I received a call from my lawn service guy that he heard my alarm going off. I did not get the alert on my phone and upon returning my home was filled with smoke and was not sure where it came from. I entered the home and I looked around there was no visible fire but there was a large amount of smoke. I went upstairs as that was the last place I was at and nothing. I checked the house and I when I entered the kitchen the front burner to my range was on and there was no reason for it to be. I was in disbelief as I am unclear as to how it was no fire but so much smoke and damage to my home and kitchen. Emergency was called but placed on hold and was advised that the call did not process. I had a temp job and attended work. I went to the Fire department station and was advised that it was nothing that they could do and made it seem as if I did something wrong. I was so lost and left with no options and no clue what to do. We just had a storm and [REDACTED] said that they would send someone out and they did and they also denied and rejected me as if it was my fault. I am now reaching out to make awareness to having issues with no resolution