SaferProducts incident

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20250523-A4614-2147331116. Severity: Incident, No Injury. Product: ge appliance GDP670SYV0FS (PURCHASED: 3/9/2024 Brand:GE Model:GDP670SYV0FS Serial #: DZ742796B Product: Dishwasher $178.53 Part# WD28X30220 UPPER RACK ASSEMBLY). Incident: I PURCHASED A GE DISHWASHER ON 3/9/2025 and the upper rack (there are 3 racks total) has a grey coating on the rack itself and it is peeling off and expanding in size on the rack and leeching what looks like rust. I am concerned that this happened within the 1 yr warranty period but was not noticed until 5/16/2025. GE said it was "cosmetic" however I disagree and am worried about what chemical we were exposed to and what the root cause is and is that rusty colored stuff contaminating the water supply and us? I submitted complaint to GE Customer Care/ Consumer Relations and was given Case# [REDACTED]. Ge dishwasher Model:GDP670SYV0FS Serial #: DZ742796B / Original Part# WD28X30220 UPPER RACK ASSEMBLY . They offered a 50% discount to replace it and I dont think they are understanding the part is defective and that the coating is exploding and leeching whatever that coating is all into the dishwasher and water supply. I sent pic on 5/16/25 and again today 5/23/2025. I spoke to [REDACTED] today and raised my concerns again and she is sending me a new rack that has a new part #WD28X35782 which I am hoping is not the same coating. They need to be investigated bc if they changed the part # I definitely am not the only one complaining.