SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250531-B4577-2147330940. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Breville Breville Oracle Touch- BES990BSS2JAN1 (Brand: Breville Model Number: BES990BSS2JAN1 Serial Number: A1BUAESA211609549 Batch Number: 2116 Category: Kitchen > Coffee Makers / Espresso Machines Purchase Price: $2799.95 Date of Purchase: (Approximate date is fine 3 years ago)). Incident: I own a Breville Oracle Touch espresso machine (Model: BES990BSS2JAN1, Serial: A1BUAESA211609549, Batch: 2116), purchased three years ago for $2,799.95 from Seattle Coffee Gear. Though the machine was plugged in but turned off, it became extremely hotenough to burn my fingers on the brew head area. I reported this to Breville Customer Support and was told Id get a call back the same day. No one followed up. I also sent a mailed letter and an email, but received no response. The overheating persists when the unit is plugged in, even while powered off. It must be unplugged to avoid dangerous heating. This is a serious burn, fire, and electrical hazard. Breville is the only authorized repair provider, and no espresso repair shops in the Seattle area will service this model. The machine must be shipped back to Breville for repair, but they have been unresponsive.