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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Apple MacBook Pro (Retina, 15 inches, Mid 2015)

Category

Laptop

Report number

20250604-4EAD8-5323399

Ownership age

About 108 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250604-4EAD8-5323399. Severity: Injury, No First Aid or Medical Attention Received. Product: Apple MacBook Pro (Retina, 15 inches, Mid 2015) (COMPUTADORA LAPTOP PLATEADA CARCASA DE ALUMINIO $2300 DLLS MacBook Pro (Retina, 15 pulgadas, Mid 2015) N�mero de serie:C02RQ0RMG8W elegible seg�n AppleRECALL PROGRAM Fecha de compra:Julio 2016 ---From Spanish--- SILVER ALUMINUM CASE LAPTOP COMPUTER $2300 USD MacBook Pro (Retina, 15 inches, Mid 2015) Serial number: C02RQ0RMG8W eligible according to Apple RECALL PROGRAM Purchase date: July 2016). Incident: Direcci�n: [REDACTED] Correo electr�nico: [REDACTED] Tel�fono: [Incluir n�mero] Fecha del incidente: 25 de marzo de 2025 Programa de recall: Recall de bater�a de MacBook Pro de 15 pulgadas de Apple (modelos Mid 2015) SECCI�N 2: DETALLES DEL PRODUCTO Y RECALL Campo Respuesta Producto: MacBook Pro (Retina, 15 pulgadas, Mid 2015) N�mero de serie: C02RQ0RMG8WN (elegible seg�n Apple) Fecha de compra: Julio 2016 Elegibilidad: ? Confirmada mediante verificador de Apple Notificaci�n de recall: ? NUNCA RECIBIDA por Apple, a pesar de ser propietario registrado SECCI�N 3: DESCRIPCI�N DEL INCIDENTE Relato del incidente (adjuntar fotos/reportes): "En marzo de 2025, la bater�a de litio bajo recall en mi MacBook Pro se incendi� espont�neamente, causando: Da�os materiales (Reporte de Bomberos #[REDACTED]) Intervenci�n de emergencia Riesgo mortal para m� y mi hijo de 2 a�os Peligro continuo al conservar el dispositivo."* SECCI�N 4: INTENTOS DE RESOLUCI�N CON APPLE Detalle de contactos con Apple (IDs de caso, fechas, resultados): *"Contact� a Soporte de Apple 12 veces (marzo-abril 2025):* Caso #[REDACTED] Respuesta de Apple: ? *Exigi� recibo de compra (10+ a�os despu�s)* ? Solicit� fotos profesionales del dispositivo quemado (peligroso) ? Cort� llamadas 3 veces ? Neg� ayuda ejecutiva pese a elegibilidad confirmada Resultado: Ninguna soluci�n; Apple ignor� el riesgo." SECCI�N 5: FALLA EN EL REMEDIO DE

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250604-4EAD8-5323399. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.