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Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Bosch SHX89PW75N

Category

Kitchen Appliance

Report number

20250604-8623A-2147330844

Ownership age

About 6 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250604-8623A-2147330844. Severity: Injury, No First Aid or Medical Attention Received. Product: Bosch SHX89PW75N (Product Details: Product Name: Bosch Benchmark Series 24" Top Control Tall Tub Dishwasher Model Number: SHX89PW75N Brand: Bosch (BSH Home Appliances) Color: Stainless Steel Control Type: Top Control Handle Type: Pocket Handle Noise Level: 38 dBA (ultra-quiet) Tub Material: Stainless Steel Size: 24 inches wide (standard size for built-in dishwashers) Product Dimensions: Height: 34 1/16 in. Width: 23 9/16 in. Depth: 23 3/4 in. Purpose: This is a high-end, built-in residential dishwasher designed for daily kitchen use. It is advertised for its ultra-quiet operation, high efficiency, and premium cleaning performance. It was purchased with the intent of reliable, long-term household use.). Incident: I purchased a Bosch Benchmark Series 24" Dishwasher (Model #SHX89PW75N) from Home Depot #6678 in Livermore, CA in December 2024, with delivery delayed multiple times and completed in April 2024. Timeline of Issues: Shortly after installation, the unit failed due to a motherboard issue, which was replaced under warranty. Immediately after that, the dishwasher began tripping GFCI outlets and emitting visible internal sparks/fire when connected to a standard outlet. A licensed electrician confirmed the homes wiring was correct and GFCI-protected at the panel. Certified Technician Diagnosis: A BSH-certified technician from [REDACTED] visited my home and diagnosed the dishwasher as having internal short circuits and being unsafe and beyond repair. I was told the technician submitted a report to BSH, and I followed up repeatedly with their support team. Contradictory Information: When I later called BSH support, I was told the report states the unit is reparable, directly contradicting what I was told during the technicians visit. I have requested a copy of the technician's report but have not received one. Efforts to Resolve

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250604-8623A-2147330844. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.