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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Energy Cell Pilot 4GS

Category

Electronics

Report number

20250613-9E350-2147330522

Ownership age

About 5 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250613-9E350-2147330522. Severity: Injury, No First Aid or Medical Attention Received. Product: Energy cell Pilot 4GS (EnergyCell Pilot 4GS Portable Charger 12000mAh Fast Charging Power Bank Dual 3A High-Speed Output Battery Pack Compatible with [REDACTED] and MoreCharging Cable Included (Rose Gold). About this item Designed For [REDACTED] Devices: This portable charger has the only input port on the market.That means you only need one cable to carry around.Fast recharging with 5V/2A adapter,2x faster than normal 5V/1A input power bank,reduce recharging time up to 50%. (charging cable included in the package) 12000mAh Powerful Capacity: 12000mAh sufficient capacity can meet the daily charging needs.Charge different devices 2-3 times.This power bank fast charging could charge an [REDACTED] 2.8 times Dual 3A High-Speed Output: Dual USB ports provide fastest charging speed up to 5V/3A(max) per port.And you can charge 2 devices at the same time.Charge your phone while charge your [REDACTED] Wide Compatibility: This portable charger for [REDACTED] is compatible with [REDACTED] Matte Metal Shell,Ultra-Compact Size: Arc anti-fingerprint design is easy to carry.Compact size doesn't feel bulky.Also good for traveling Ultra Safe: MultiProtect safety system ensure all-round protection for you and your devices.This portable phone charger has overload,overcurrent,overcharging,over pressure and short circuit protection functions What You Get: 1 x 12000mAh Power Bank,1 x Cable,1 x User Manual For [REDACTED] series buyers: Use a USB-C cable to charge your phone. These models are compatible with USB-C and do not use [REDACTED]cables.). Incident: Dear Sir/Madam, I am writing to report a safety incident involving the EnergyCell Pilot 4GS Portable Charger 12000mAh (Model: Rose Gold) that occurred on May 5, 2025, around 9:00 PM. The device, which was purchased on December 29, 2024, unexpectedly exploded while sitting idle on my daughter's stu

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250613-9E350-2147330522. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.