SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250629-A09DE-2147330059. Severity: Injury, Hospital Admission. Product: LG WM6998HBA (LG 5.0 cu. ft. Mega Capacity Smart Wash Combo All-in-One Washer/Dryer with Inverter HeatPump Technology, in Black Steel). Incident: I am reporting a defective LG washer/dryer combo (Model WM6998HBA, purchased from Costco). The unit has leaked repeatedly for nearly a year and does not properly filter or remove lint. The lint recirculates inside the drum, raising fire concerns. We had seven technician visits, and LG acknowledged the unit was defective but never fixed it. Their Presidential Liaison ([REDACTED]) offered a refund only if I signed a waiver that included a gag order, legal rights waiver, and agreement to dispose of the unit. I declined. In addition to the safety and electrical concerns, the washer has developed visible mold inside the machine due to ongoing moisture, improper drainage, and lack of lint evacuation. I am very concerned about the health risk. My husbandwho already had high blood pressuredeveloped atrial fibrillation (AFib) during this time, and his doctor stated that stress contributed to it. I am afraid to use the machine and believe LG has attempted to silence the problem instead of fixing a known defect.