SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250717-43AF3-2147329516. Severity: No Incident, No Injury. Product: GE GRS600AVWW (GE 30 in. 5 Burner Element Smart Slide-In Electric Convection Range in White with EasyWash Oven Tray And No-Preheat Air Fry, white color, standard slide-in size). Incident: I purchased a GE electric range (Model: GRS600AVWW) from Home Depot in July 2025. Shortly after installation, I discovered a serious safety issue: the front control knobs are very sensitive and can be unintentionally turned just by brushing against them. As a result, a burner was accidentally activated while I was near the range, without me realizing it. This caused a visible burn mark on one of my small appliances and could have led to a fire or injury. Two Home Depot technicians visited my home on July 12, 2025, and directly observed the unintended burner activation. One technician even called a manager during the visit and told me verbally that a return would be authorized due to the safety concern. However, the return was later denied, and I was told by Home Depot that I needed to contact GE directly. I am reporting this because I believe it reflects a serious design flaw that could affect many other consumers, especially households with children. Here is what happened: The product is a GE electric range, model GRS600AVWW, with front-facing knobs, purchased new from Home Depot. My wife, the homeowner, was using the product under normal conditions in my kitchen. The incident occurred when she brushed past the stove without touching the knob intentionally and a burner turned on by itself. There were no injuries in this case, but a small appliance (a steamer) was damaged from the unintentional activation. The product presents an ongoing risk of fire or serious injury, especially if unnoticed or if flammable items are nearby. I am especially concerned for families with smal