SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250721-7E4B4-2147329397. Severity: Incident, No Injury. Product: Google Pixel 6a GX7AS (Google Pixel 6a mobile device (model number GX7AS) battery, which has a capacity of 4410 mAh). Incident: I own a Google Pixel phone model 6a that Google has confirmed is a fire hazard (2 fires confirmed by Google; 4 by other sources). I'm writing to express my concern that Google is failing to replace the defective batteries involved in their communications and in doing so, intentionally extending the risk of fire while at the same time reducing the function of the phone. Google suggests a new software upgrade reduces the risk, though the upgrade makes the device unusable. In addition, Google has produced a replacement battery they claim is safe, but the battery is not available due to Google's failure to produce and distribute enough batteries needed to replace the current active devices in the market. Google's battery replacement partners [REDACTED] do not have the new batteries in stock, preventing replacements of this dangerous battery and giving no estimate for when the safe batteries might be available from Google. While Google claims to have a process for Pixel 6a consumers, the lack of an available battery replacement has created an unsafe situation for many thousands of consumers who depend on the Pixel 6a for the transactions of daily life. From a communications standpoint, Google claims it has contacted all owners of the Pixel 6a concerning the potential of fire with this battery, but I did not, learning only yesterday of the issue and Googles announced process to handle it. Google is intentionally avoiding its accountability to its Pixel 6a customers by closing it's customer care phone banks and providing no direct customer communications on this safety issue. I've