SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250722-4404D-2147329356. Severity: Incident, No Injury. Product: Segway Segway Ninebot MAX G30P electric scooter (Product Name: Segway Ninebot Max G30P Electric Kick Scooter Model Number: G30P Brand Name: Segway Date Purchased: April 27, 2023 Purchased From: Amazon.com Serial Number: N4GSC2212C1493 [REDACTED]). Incident: Product Name: Segway Ninebot Max G30P Electric Kick Scooter Model Number: G30P Brand Name: Segway Date Purchased: April 27, 2023 Purchased From: Amazon.com While replacing the rear tire on my Segway Ninebot Max G30P, I opened the deck panel and discovered multiple wiresspecifically the yellow, blue, red, and black wireswere visibly burned or partially melted. The wire caps connecting them were heat-damaged, and there was a strong odor of burning plastic. These wires are located near the battery and motor controller connection, which suggests a significant electrical overheating event or short circuit occurred internally without my knowledge. I immediately disconnected and removed the battery and am now storing it outdoors in a fire-resistant container, away from my home, due to concern over thermal runaway or fire risk. I have contacted Segway support, and Amazon has initiated a refund due to the safety hazard. However, Im filing this report because I believe this product may present a fire or shock hazard to others and should be investigated for broader safety issues or potential recalls.