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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HeyBike Cityscape Electric Bike 350W

Category

TV

Report number

20250731-4FBF8-2147329047

Ownership age

About 23 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250731-4FBF8-2147329047. Severity: No Incident, No Injury. Matched catalog product: HeyBike Cityscape Electric Bike 350W. Source model text: HBK-Tyson-U. Incident: Im a reporter/producer for a news station in Detroit and I purchased a HeyBike for work purposes. In the process of using the bike, the battery started sparking making it a fire hazard. I reached out to the company and theyve been blowing me off by not retrieving the bike and sending me a new one instead. Instead they made me jump through hoops until my warranty expired and now are only offering a $100 credit for a $1,500 bike.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250731-4FBF8-2147329047. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.