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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Model # RF28HMEDBSR

Category

Kitchen Appliance

Report number

20250731-DB93F-2147329013

Ownership age

About 104 months to failure (from purchase date when reported)

Failure type

Stopped working / malfunction

Incident narrative

SaferProducts.gov consumer incident report 20250731-DB93F-2147329013. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Samsung Model # RF28HMEDBSR. Source model text: Rf28hmedbsr. Incident: It started with my ice maker freezing over a few times and I had to defrost with hair dryer and the freezer itself in defrost mode a few years after I bought new in November 2016. Eventually the ice maker stopped working completely and didnt use it anymore. Later the coils froze over in the fridge side and it wasnt cooling properly so food went bad and door panel said 34 degrees Fahrenheit and fan sounded loud and was hitting something. I had to open back panel defrost ice for hours and I also used hair dryer to finish quicker. That happened around 2022. Had to do it again last week when someone at my house got sick from eating some bad dairy product.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250731-DB93F-2147329013. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.