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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Galaxy S23 Ultra. Model name - SM-S918U

Category

Electronics

Report number

20250809-CFE25-2147328797

Ownership age

About 24 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250809-CFE25-2147328797. Severity: Incident, No Injury. Product: Samsung Galaxy S23 Ultra. Model name - SM-S918U (Product name - Galaxy S23 Ultra Model name - SM-S918U Serial number - R5CW505HNXX). Incident: Subject: Urgent Safety Hazard Swollen Samsung Battery Hello, I am reporting a serious safety issue with my Samsung phone. I purchased it about two years ago, and recently the battery started swelling. The swelling is getting worse every day, and I am concerned it may explode or catch fire. I rely on this phone daily and have no other device to use. The swelling has caused the phones body to separate, and it now feels unsafe to handle. This is a manufacturing defect and a fire hazard, not normal wear and tear. I request that Samsung immediately replace the battery (or the entire device) at no cost and investigate this issue to prevent harm to other customers. This complaint has also been submitted to the Consumer Product Safety Commission (CPSC) and the [REDACTED] for record and follow-up. Please treat this matter as urgent. Thank you, [REDACTED] Product name - Galaxy S23 Ultra Model name - SM-S918U Serial number - R5CW505HNXX [REDACTED] [REDACTED]

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250809-CFE25-2147328797. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.