SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250812-CA919-2147328730. Severity: Incident, No Injury. Product: Whirlpool WTW4855HW3 (Whirlpool Washer Model WTW4855HW3 Serial CC1501839). Incident: Subject: Formal Complaint Regarding Whirlpool Washer Model WTW4855HW3 Serial CC1501839 To Whom It May Concern, I am writing to formally express my strong dissatisfaction with the Whirlpool top-load washer, model WTW4855HW3, serial number CC1501839, which I acquired in September 2023 as part of a new home purchase through a new home builder. The. appliance was included as a promotion with the purchase of a house and presented as a reliable, brand-new unit intended to meet the needs of a modern household. Unfortunately, less than two years after installation, the washer has completely failed. The issues are as follows: 1. The unit becomes stuck in the drain/spin cycle immediately upon being plugged into an outlet. 2. None of the wash cycles can be startedbuttons are unresponsive. 3. Once powered, no wash cycle can be stopped or reset. 4. The lid no longer locks while in use. 5. The machine is constantly running when plugged (which could cause the outlet to overheat). These failures render the washer unusable and suggest a serious defect in either the control board or pressure sensor system. I have since learned that Whirlpool issued Technical Service Pointer W11766193 in March 2025 for models with serial numbers beginning in CC, which includes mine. The bulletin reportedly addresses pressure sensor and drain pump issues consistent with my experience. I believe it is deceptive and unfair to sell or distribute a product with such a short lifespan, especially when consumers reasonably expect major appliances to last 812 years. This situation has caused me significant inconvenien