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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

EXPPROPOWER.COM Model EXP48PRO APEX

Category

Electronics

Report number

20250815-7E3CA-2147328647

Ownership age

About 2 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250815-7E3CA-2147328647. Severity: Incident, No Injury. Product: EXPPROPOWER.COM Model EXP48PRO APEX (The product is a XP48PRO APEX Battery (CPAP DC Cord Included)). Incident: Product: EXP48PRO CPAP Battery USB-C Wall Charger & Cable Manufacturer: EXP PRO Power (exppropower.com) Purchase Date: June 6, 2025 Order #: [REDACTED] Where Purchased: Direct from manufacturer website Incident Description: On the first wall charge of my EXP48PRO CPAP Battery, the supplied USB-C wall charger overheated to 170F within minutes (charging from 13% to 52%) and emitted a strong burning odor. This appeared to be a fire hazard, so I unplugged it immediately. The included USB-C cable is a small-gauge wire, which may have contributed to overheating. When using an alternate PD charger and higher-quality cable, temperatures still rose to 138F during charging from 78% to 99%. In addition, the green LED Power indicator on the battery will not turn off and cannot be reset, even after unplugging and attempting to recharge. Risk: Potential fire hazard and electrical failure during normal charging use. Actions Taken: Stopped using supplied charger; contacted manufacturer requesting replacement charger and cable and guidance to reset the battery. Contact Information: [REDACTED]

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250815-7E3CA-2147328647. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.