SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250825-DC297-2147328363. Severity: No Incident, No Injury. Product: Kiddie i12010SCO (Kidde Smoke and Carbon Monoxide Detector Alarm with Voice Warning | Hardwired w/10 Year Lithium Battery Backup | Interconnectable | Model # i12010SCO,). Incident: Complaint Against: Kiddie (Kidde) Smoke and Carbon Monoxide Detectors Nature of Complaint: Product Safety/Failure to Perform Complaint Details: I am filing this complaint due to a serious safety failure involving several of my Kidde smoke and carbon monoxide detectors. Recently, my home filled with smokethe entire downstairs and a large portion of the upstairsyet none of the detectors in my home sounded an alarm. I trust these devices to protect my familys safety. The failure to activate under such hazardous conditions is unacceptable. If this had been an actual fire rather than smoke, or if we had been sleep, the lack of warning could have resulted in life-threatening consequences. Steps Taken: The detectors were installed correctly and maintained according to the manufacturers instructions. The situation has raised immediate concern about the reliability of the entire product line in my home. Desired Resolution: I am urgently requesting that Kidde: 1. Investigate and explain why these detectors failed to function. 2. Provide a full remedyeither replacement of the seven defective hard-wired units or an upgraded unit. 3. Confirm steps being taken to prevent similar product failures for other customers. Conclusion: The safety of my family depends on these devices functioning properly. I request immediate attention to this matter and a clear path to resolution.