SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250827-7B725-5518888. Severity: Incident, No Injury. Product: LG LSEL6331F (slide in, gas range with oven). Incident: Some technicians were working in the home and one of them accidentally bumped the range control knobs, which caused it to turn on. The workers had some items on top of the range, which burned due to this issue. The technicians were able to extinguish the fire without any injuries. The technicians also agreed to replace the range-top and they did. The consumer, her husband, and their renter, all bumped the range knobs at different times and accidentally turned it on. Each time, they caught the issue before any property damage occurred. 5/26/2025: The consumer called the manufacturer and spoke to different representatives. Who happened to be the same person but used a different name each time. She asked for a refund. The manufacturer offered her a 15% discount on the purchase of a new range. The consumer said she should not have to purchase a new range at her expense. She also said that people cannot be expected to lock their range after each use and that children could be in heightened damage because of this issue. NOTE: The range was purchased 11/1/2023, delivered to the home in 3/2024 and used a few months later. When the phone representative informed her that the range was out of warranty, the consumer noted that the service person said it was still in warranty. Warranty shouldn't have anything to do with a defective/hazard stove. Note: the customer service person on the phone called me a racist. [REDACTED] was his name. On previous calls he used the name [REDACTED] also Recall on LG slide and ranges with front mount knobs. Model number LSEL6331F Unintentional contact wit