SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20250828-4BA98-2147328277. Severity: No Incident, No Injury. Product: Chuwi UBook (Chuwi Tablet sold with Handi Quilter Pro-Stitcher computerized quilting system). Incident: I purchased a Pro-Stitcher quilting system for my long arm quilting machine from Handi Quilter January of 2023. With this system they sold Chuwi brand tablets. These tablet batteries are overheating, causing the tablets to swell and bust open or melting the tablets. Today mine starting leaking battery acid from it. I paid $12,000 for The Pro-stitcher system and Handi Quilter says that my tablet has a two year warranty and is not covered and I would have to purchase a new tablet that's over $1,000 (I'm still making payments on the original purchase). They know that people are having problems with these batteries and if it's over two years they won't make it right. No one should have to be afraid that a tablet may cause their come to burn down. Handi Quilter says it's not their responsibility, rather it's the 3rd party's responsibility. I didn't go into a contract with Chuwi and I wasn't given the option to buy a different brand of tablet. Handi Quilter chose to contract with Chuwi to make these tablets for their system and Handi Quilter sold these tablets to their customers. Someone needs to fix this dangerous issue and every Chuwi tablet needs recalled.