Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Anker 321

Category

Electronics

Report number

20250905-2CA1F-2147328044

Ownership age

About 34 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250905-2CA1F-2147328044. Severity: Incident, No Injury. Product: Anker 321 (purchased on Amazon November 9, 2022 Anker 321 Power Bank (PowerCore 5K), 5,200mAh Portable Charger, Compatible with [REDACTED] Sold by: AnkerDirect Supplied by: Other $24.99). Incident: I have, and frequently used an ANKER 321 POWER BANK , MODEL A1112. 5,200 mAh. for my [REDACTED]. Purchased on Amazon November 9, 2022. It was in its usual place, plugged in for charging, probably for a few days, as it commonly was. I went to get it. I noticed a sort of faint burning smell. The USB C port and the area around the plug were discolored and melted. The connector was discolored black/brown a distance of a centimeter. I could not remove the C connector, it was melted or fused into the port. It did NOT ignite. There was no fire or injuries. But it looked like it was headed in that direction if I hadn't discovered it. I don't know how long this had been brewing. I didn't know about it until that moment I discovered it as I was going to unplug it from the wall charger in order to charge my phone. I had almost 3 years of successful use of this product. I see a lot of reports about Anker problems but I did not see in my brief perusal, this particular item.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.

Official report number: 20250905-2CA1F-2147328044. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.