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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NE63BG8315SSAA

Category

Kitchen Appliance

Report number

20250905-AB012-2147328059

Ownership age

About 7 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250905-AB012-2147328059. Severity: Incident, No Injury. Product: Samsung NE63BG8315SSAA (Samsung Model NE63BG8315SSAA Serial Number: 0KLA7DCW700934B). Incident: I purchased a Samsung slide in range with the knobs on the front. There was several incidents where the knobs would accidently be pushed in and turn on the top burners. I received a letter regarding a safety recall on the product, so I ordered the Safety knob locks. On June 1st, 2025, my pet was home alone and managed to push off the"safety locks" and turn on 3/4 burners. The burners turned on and caught fire to an item that was placed on top. Causing our counter tops, kitchen cabinets, over range microwave and an area on the kitchen floor to burn. Before this major incident occurred, there was also other situations where my toddler was able to take off these so called "Safety locks". Not only could my pet have died, but my whole home could have caught on fire. Now I have my kitchen ruined after just renovating it and no funds left. I have reached out to Samsung several occasions and provide them with photos + info but they always state a customer care team will contact me in 24-48 hrs... It has been a week and still have not heard from anyone.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250905-AB012-2147328059. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.