SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250908-BBAE7-2147327977. Severity: Incident, No Injury. Product: Whirlpool WCG51US6DS00 (A Whirlpool stainless steel 36-inch, 5-burner gas cooktop with front control knobs and continuous cast-iron grates. The grates are unstable and can slip, striking the knobs and turning the gas on unintentionally.). Incident: I am reporting a serious safety hazard involving a Whirlpool gas cooktop, model WCG51US6DS00. The units grates are unstable and slip out of place. In one incident, a grate slipped and struck the control knobs, turning on a burner without my knowledge. This caused gas to fill my house, creating a severe risk of fire, explosion, or poisoning. The knobs are also loose and broken, compounding the danger.The grates on this unit are unstable and do not stay in place. One incident caused a grate to slip, strike the control knobs, and accidentally turn on a burner. This left gas flowing into the house undetected, creating a severe fire, explosion, and poisoning hazard. The knobs are also loose and broken, increasing the risk. Whirlpool customer support acknowledged the issue (ticket # [REDACTED]) but refused to provide a remedy beyond offering a 20% discount on a new appliance, which does not address the existing hazard. This product poses a serious risk and should be investigated for recall.