SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250911-DC17B-2147327888. Severity: Incident, No Injury. Product: Samsung QN65Q6FNAFXZA (65 inch TV (Samsung QN65Q6FNAFXZA)). Incident: On August 3, 2025, a fire nearly started when we attempted to power on our 65 Samsung QN65Q6FNAFXZA. The unit sprayed sparks from the back for about 5-6 seconds and emitted a white/gray smoke. My wife and I were using the product at the time, with our dog on her bed right next to the TV. While there were no injuries, it did result in damage to the dresser it was sitting on. After this occurred, we immediately contacted Samsung, who then escalated our case to a Specialty Claims department. They then scheduled an appointment for a technician to inspect the unit, but declined to acknowledge that this is a serious safety issue and only offered/recommended a repair and to keep using the TV. Samsung then closed our ticket saying the TV was working when it isn't, and has also not been responsive even after numerous calls to their customer service line and directly to the rep assigned to our case. We believe it's important for us (and others) to be aware of what could have even caused an issue like this, and we would have hoped that they document and take this issue seriously so that others are not affected or even harmed by a potentially hazardous product.