SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250915-30761-2147327819. Severity: Incident, No Injury. Product: LG Electronics LSEL6337F (LG 6.3 SMART SLIDE IN ELECTRIC RANGE WITH PROBAKE CONVECTION OVEN &AIR SOUS VIDE IN PRINT PROOF STAINLESS STEEL). Incident: Stove is dangerous LG customer service has done nothing for us. Only thing they would do is give me the phone number where to buy control knobs. Would not talk to me about the other problems. We purchased the stove in May 2023 for $1,197.00. In 2025 we recieved a notice the stove was on recall for a fire hazard. The only thing they sent us was a sticker to put on the oven door to make sure the knobs were locked. The only problem was you have to beable to lock it and at times it wouldn't lock. We already had several fires that started under the cover we have on the stove to protect the glass top. (Pictures included) To beable to lock the stove it has to be pulled away from the wall and unplugged and replugged in. I myself cannot do this as I have severe copd and congestive heart failure. If I am unable to lock the burners it can cause a fire whereas I may not beable to get out of my house in time. There are numerous complaints on line about the same problems and fear of fire. The knobs for the burners on the stove, the Hi, Lo, Off, 8, 6, 4, 2, on one side of the knobs and the Hi, Lo, 8, 6, 4, 2 on the other side of the knobs, plus other numbers 9 -1 had washed off in soap and water. You cannot tell at all what degree of heat you are using. And when I notified the company they wanted me to pay $350.00 to replace them. These numbers were just surface stamped on the control knobs and one wash and they disappeared. We cannot use the large burner knob as it is completed stuck in place. The clock even is beginning to lose part of the digital numbers. Why they sent a sticker for an