SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250923-72A63-2147327589. Severity: Incident, No Injury. Product: Amana Amana 30 inch Electric Range (Black Stove Appliance Type: Range Model number: ACR4203MNB Serial number: RE0614900). Incident: I have an (Amana brand) stove that was purchased less than a year ago so I am still under manufacturing warranty. On top of that I purchased an extended warranty. On Sunday, September 21, 2025 my daughter was boiling water on the back left side burner. It started smoking pretty bad then caught fire. At first we couldnt get the fire to stop so we called the fire department while trying to contain it. Eventually after covering the fire with a lid it eventually stopped and went out. The fire department came to make sure the fire was completely out. Advised us not to use the burner until the stove had been serviced and looked at. I have been trying to contact Amana who I registered my appliance with via their card that is attached to the information booklet of the stove. I tried reaching them through their chat feature on their website that was of no assistance and I couldnt access a live agent so I decided to call their hotline. Nobody answers the phone and you are held on the phone for long periods of time. I tried calling several different times/days and still couldnt get through. Then I reached out by email to explain the situation with my appliance as well as informing them of how difficult it is to get through to them. They basically blew me off in their response email and suggested I call the same number I had been calling to get assistance. I told them I was not going to call them again because they dont answer. They replied by sending me their website link to reach out via the other ways I have already tried. Im tired of the back and forth and lack of care for my situa