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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NSG6DG8700SRAA

Category

Kitchen Appliance

Report number

20250923-D61E4-2147327601

Ownership age

About 13 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250923-D61E4-2147327601. Severity: Incident, No Injury. Product: Samsung NSG6DG8700SRAA (Samsung Oven, Model NSG6DG8700SRAA, Serial 0LN17DAX700280D,). Incident: While using my Samsung ovens broil function to toast bread a completely standard use the oven suddenly caught fire while under normal operation. The unit was less than 1 year old and under full warranty. The fire produced smoke throughout my home, triggered fire alarms, and required the use of a fire extinguisher and a response from the fire department. I have a 2-year-old and a 3-month-old child in the home. The fire was NOT due to misuse or any flammable material it was a spontaneous internal fire. Samsung delayed service for weeks, and when a technician confirmed the oven was unrepairable, Samsung later denied the warranty by falsely blaming the fire on food. This product is a serious safety risk, especially for families with children. I am requesting CPSC investigate this product line for fire hazards and hold Samsung accountable for safety violations. Model NSG6DG8700SRAA Serial 0LN17DAX700280D

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20250923-D61E4-2147327601. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.