SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20250928-B35A8-2147327477. Severity: Incident, No Injury. Product: Razer Blade 15 Base (Razer Blade 15 Base laptop). Incident: What Happened: While using the official Razer Blade 15 power adapter (purchased with the laptop from Best Buy, an authorized retailer), the charger began to emit smoke and a strong burning odor. I immediately unplugged it, as it appeared to be on the verge of catching fire. The laptop was connected to the adapter at the time, raising concerns that the surge may have damaged internal components. When briefly powered on afterward, the charging port emitted a strange smell, so I shut it down immediately. I have not used the device since, as it appears unsafe. Hazard: This presented a serious fire risk to me and my home. Had I not been present at the time to unplug the charger, it could have escalated into a fire. I have since discovered multiple reports online of other Razer users experiencing smoking or failing adapters, suggesting this may not be an isolated incident. Manufacturer Response: I contacted Razer Support immediately. After over a month of back-and-forth, their final position was to offer a replacement adapter and a 15% discount on out-of-warranty laptop repairs shifting responsibility onto me. They have refused to take full responsibility for the safety hazard caused by their adapter. Requested Action: I am reporting this incident to the CPSC because this product poses a fire hazard. I believe this issue warrants further investigation, as other consumers may also be at risk. Injuries/Property Damage: No injuries, but there was smoke, and the incident could have caused property damage if I had not caught it in time.