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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

IPad 5th Gen

Category

Tablet

Report number

20251011-7AC1D-2147327164

Ownership age

About 19 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20251011-7AC1D-2147327164. Severity: Injury, No First Aid or Medical Attention Received. Product: iPad 5th Gen (iPad Pro,12.9-inch, 5th Gen,WiFi + Cell). Incident: In the early morning hours of October 8, 2025, my Apple iPad Pro severely overheated while it was not plugged in, charging, or covered. The device had been working normally the day before, and I had left it on a flat surface overnight. Around 3:30 am, I smelled something burning. I picked up the device and immediately burned my hand from the heat. The iPad was extremely hot to the touch, hot enough to cause a visible burn. The screen also showed a distorted or warped shape near the bottom and has since stopped functioning completely. The device was not exposed to water, physical damage, or external heat sources, and it had no previous issues. Apple Support has been contacted but refuses to provide resolution. This incident presents a serious fire and burn hazard, and I am concerned that other consumers could experience similar overheating issues. I am reporting this for safety and accountability reasons and would like this case investigated as a potential product defect.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20251011-7AC1D-2147327164. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.