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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Apple Iphone 13

Category

Phone

Report number

20251012-6C0FE-2147327141

Ownership age

Not stated

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20251012-6C0FE-2147327141. Severity: Incident, No Injury. Matched catalog product: Apple Iphone 13. Source model text: iPhone 13 Pro max. Incident: I updated my iPhone 13 Pro Max and immediately after the update, the phone started overheating badly. It gets so hot it feels like its burning my hand, and Im scared to keep using it. I can not work or do what I need to do because after minimal use it gets hot. I reached out to Apple, but theyre blaming the battery and telling me I need to pay to replace it even though the problem clearly started after the software update. Before the update, my phone worked fine. I dont feel safe using it now, and Apple should take responsibility and replace it. My kids can no longer use my phone as I am concerned

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20251012-6C0FE-2147327141. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.