SaferProducts incident

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20251017-EEFA9-2147327009. Severity: No Incident, No Injury. Product: Phnholun Seeker 24 Electric Bicycle 523012024050250694 (Phnholun Seeker 24 Electric Bicycle 24.4 inch tire 52V 1000W/1500W Motor). Incident: Sudden Lock-Up and Safety Hazard - Involving Phnholun Seeker 24 Electric Bicycle Dear Consumer Product Safety Commission, I am submitting this letter to formally report a product malfunction and safety hazard involving a Phnholun Seeker 24 electric bicycle that resulted in physical injury to my minor child. On October 16, 2025, my 12-year-old son, [REDACTED], was riding his Phnholun Seeker 24 e-bike to school at approximately 30 miles per hour when the bike suddenly locked up without warning, causing him to be thrown over the handlebars. A passing driver stopped to assist, and his brotherwho was riding alongsidewitnessed the incident. [REDACTED] struck both sides of his head and his left thigh, sustaining a mild concussion and multiple bruises. He informed with the Pediatric nurse to rest and is still recovering. The event appears to have been caused by a sudden electrical or mechanical failure of the motor controller, consistent with other reports of Error Code 24 (motor hall sensor or controller malfunction) affecting similar e-bikes. Product Information: Product Name: Phnholun Seeker 24 Electric Bicycle Manufacturer/Distributor: Phnholun (imported brand, origin unknown) Motor Type: Front-hub electric assist Battery: 48V lithium-ion (as sold) Purchase Date/Source: May 15, 2025 Serial Number: _______523012024050250694__________________________ Nature of the Complaint: - The product experienced a sudden and complete lock-up of the front wheel while powered on. - There were no obstructions or braking inputs at the time of failure. - After the crash, the e-bike failed to rest