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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Motorola G play 2024

Category

Electronics

Report number

20251021-D210C-2147326907

Ownership age

About 12 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20251021-D210C-2147326907. Severity: Incident, No Injury. Product: Motorola G play 2024 (Motorola G play 2024 [REDACTED]). Incident: My screen protector eventually was chipped on all four corners and along the rim of the screen, all around the phone. I bought the phone brand new in oct.2024. by Oct 2025, I couldn't use my device at all due to the screen cracks and static looking colors trying to emit images.. Motorola G play 2024. I had my phone plugged into the USB c charger connected to the wall for about a day. I took it off the charger and set it on the counter . 45 seconds later the phone shot Into sparks and lava fire shot out of the phone the battery blew up and caught the kitchen on fire, disentograting the lanoloum. Black yellow red and grey Smoke shot out of phone and filled the trailer up with toxic fumes...I have several witnesses to verify this event. Motorola needs to be informed that their device almost killed someone and started a fire. This could have been tragic...

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20251021-D210C-2147326907. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.