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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung UN50U8000FDXZA

Category

TV

Report number

20251024-49D34-2147326838

Ownership age

About 2 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20251024-49D34-2147326838. Severity: Incident, No Injury. Product: Samsung UN50U8000FDXZA (Samsung 50" Class - U8000F Crystal UHD Series - 4K Smart TV). Incident: I bought this item at Costco on 8/14/25. Today is 10/24/25 - a little over two months later. Last night, my TV started getting black horizontal lines and glitching/turning itself off shortly after I turned it on. I thought maybe it was a fluke, so I tried turning it back on a couple times, only for it to go through the same actions twice more. I noticed the lines started radiating from one location on the far-right side of the screen. I found a small spot of obvious damage on the right edge of the screen, which at I first thought "did I accidentally hit it with something? Did I crack it somehow?", but after inspection it is clearly MELTED, not chipped or damaged from being hit with an object. The screen and housing behind it were also very hot to the touch, so hot I had to yank my hand away. I turned off and unplugged the TV immediately. Thankfully the unit shorted out turned itself off, but it was hot enough I feel like it could have easily caught fire and potentially burned my house down, killing myself and my animals. This is absolutely unacceptable in my opinion.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20251024-49D34-2147326838. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.