Product
Amana NTW4519JW2
Category
Kitchen Appliance
Report number
20251112-D5F7F-2147326402
Ownership age
About 12 months to failure (from purchase date when reported)
Failure type
Overheating
Incident narrative
SaferProducts.gov consumer incident report 20251112-D5F7F-2147326402. Severity: Incident, No Injury. Product: Amana NTW4519JW2 (The product is an Amana top-load washing machine, manufactured by Whirlpool Corporation. Model: NTW4519JW2 Serial Number: CD1501227 Color: White Type: Top-load washer with impeller (high-efficiency, vertical modular design) Dimensions: Approximately 27 inches wide, 27 inches deep, and 44 inches high Capacity: 3.8 cubic feet Electrical: 120V, 60Hz household power supply Purpose: Designed for residential laundry washing. The control panel features a central rotary dial with multiple wash cycle options and indicator lights along the top rear console. The unit includes a plastic wash basket, clear lid, and bottom-mounted drain pump. It was purchased new in May 2024 from Lowes and used in a standard home laundry room under normal conditions.). Incident: I am reporting a malfunction involving an Amana top-load washer, model NTW4519JW2, manufactured by Whirlpool Corporation. The washer developed a defect in which the drain pump runs continuously, even when the tub is empty and the control dial is in the OFF position. This behavior was confirmed by a licensed appliance technician as a failure of the main electronic control board, which keeps sending power to the drain pump. According to Whirlpools own Technical Service Pointer W11766193 (Rev B/C), this is a known defect affecting this model series. The issue causes the machine to operate the drain pump indefinitely, which may lead to overheating of the pump motor, electrical stress, or water damage if the pump continues running unattended. The washer was being used for normal household laundry by an adult. The failure occurred during routine operation and continued even after the cycle was stopped and the lid was opened. No injuries have occurred so far, but the defect presents a potential safety hazard due to continuous electrical and mechanical operation without user control. The washer is less t
Official report number: 20251112-D5F7F-2147326402. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.