SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20251114-E3E7F-2147326351. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Samsung 1st stove NX58M9420SS 2nd stove NX58H9500WS. Source model text: Samsung stove. Incident: I paid a technician to come and help me understand the problem with my oven. He said he didn't know, made four visits, and never told me what happened. He advised me to contact you because he had never seen an oven burn because of spilled food. The oven exploded and burned my stomach. The food fell, but the oven was cleaned immediately, and I still don't know why it exploded. Several visits and no answer about what happened, because the technician himself said he didn't know, since everything seemed normal and that it was probably a problem with the appliance itself, and not due to misuse on my part. After all this, he tells me he can't do anything. The oven could have exploded in my face or set the whole house on fire; this is really very serious. My house is clean, my oven is impeccably clean and it's new. It's about 2 years old. It's not normal, I will never consider a burnt oven as something normal. The technician even filmed my house, my stomach which burned in the explosion, and even my face to show that the repair was justified.