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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Google Pixel fold

Category

Electronics

Report number

20251116-EEEC0-2147326314

Ownership age

About 33 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20251116-EEEC0-2147326314. Severity: No Incident, No Injury. Product: Google Pixel fold (The device is a Google Pixel Fold, black color, foldable smartphone. It is approximately 6 inches wide when closed and expands to 8 inches when unfolded. It features a folding display and was marketed as a premium, high-durability device suitable for daily use. I purchased it directly from the Google Store USA. After less than 90 days of light usage, the device developed screen damage and structural defects without any drops, hits, or misuse. I already submitted clear evidence of this damage through photos and an initial support claim, where it was acknowledged that the issue was not due to customer error. Despite this, I continue receiving generic, repetitive replies from Google support, asking me to manually interact with the damaged phone again even after I explained that manipulating the device further could worsen the damage and risks voiding any claim. I already provided all context, including an extensive complaint email sent yesterday, but I am still being forced to repeat the process. This situation is leading to frustration and raises serious product safety and quality concerns, especially since the unit failed under normal use and support does not offer a consistent resolution process.). Incident: Dear CPSC team, I'm reaching out to formally report a product safety issue and lack of proper response from Google LLC regarding a malfunctioning Pixel device that poses a potential fire or overheating hazard. On multiple occasions, Ive contacted Google Support to report an incident involving my Pixel phone, which exhibited abnormal heating behavior. As explained in my previous submission and emails, the device became unsafe to manipulate manually. I even included evidence, photos, and a detailed breakdown of what happened. Despite this, Google continues to send automated, generic responses requesting I keep manipulating the phone m

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20251116-EEEC0-2147326314. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.