Product
LG LSGL6335D.BBDELGA
Category
Kitchen Appliance
Report number
20251120-99BB4-2147326213
Ownership age
About 0 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20251120-99BB4-2147326213. Severity: Incident, No Injury. Product: LG LSGL6335D.BBDELGA (6.3 cu ft. Smart Gas Slide-In Range with ProBake Convection InstaView, and Air Fry). Incident: I am reporting a gas safety hazard involving an LG gas range, model LSGL6335D.BBDELGA. The stove was being used normally for household cooking. I discovered that gas was leaking from the knob area and the burner area even when all knobs were in the OFF position. I confirmed the leak using a gas leak detector, which repeatedly alarmed in the areas around the knobs and burners. This indicates gas escaping from the valve or control assembly. No one was injured, but this posed a serious risk of fire, explosion, or carbon monoxide exposure. After confirming the leak, I immediately shut off the gas supply to the appliance. LG customer support refused to treat this as a safety issue and only offered a paid flat-rate repair, even though the product is unsafe to operate. I am reporting this because this failure is dangerous and could seriously harm consumers.
Official report number: 20251120-99BB4-2147326213. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.