afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung NE63T8511SS

Category

Kitchen Appliance

Report number

20251121-5AA60-2147326207

Ownership age

About 46 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20251121-5AA60-2147326207. Severity: Incident, No Injury. Matched catalog product: Samsung NE63T8511SS. Incident: I received an email from Samsung about a recall on my Samsung range. I followed their instructions and ordered the knob locks and installed them on my range. I went out to the kitchen where i found a pizza box on the range on fire The knob locks were installed but the knob was still able to be accidently activated. I contacted Samsung through text and email. I sent them a video of the knob being able to be turned easily even with the lock installed. I have not used the range at all today as evident by the takeout pizza box being on the range. They told me that I would have to pay to have someone come out to fix it even though this issue is connected to an open recall.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20251121-5AA60-2147326207. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.