Product
GE JB645RK9SS
Category
Kitchen Appliance
Report number
20251130-25DB7-2147326011
Ownership age
About 31 months to failure (from purchase date when reported)
Failure type
Fire / ignition
Incident narrative
SaferProducts.gov consumer incident report 20251130-25DB7-2147326011. Severity: Incident, No Injury. Product: GE JB645RK9SS (GE Range model JB645RK9SS sold at Lowe's Home Improvement. Black and stainless steel with sealed glass top and controls above the burners at the rear of the stove.). Incident: GE Electric glass top range with dual coil burners has a defective front left control after approx 2 years in service. No matter how the control is set, the elements are always on high and do not cycle. Issue was discovered while simmering sausages over low heat. The burner unexpectedly went to high and stayed there, charring the food and items surrounding the range had all become hot to the touch. Kitchen was full of smoke and I only became aware of the problem when smoke detectors began alarming. This is an extreme fire hazard and there are many reports online of others with the exact same issue with this exact model stove, and nearly always the left front burner. I believe there is some sort of manufacturing defect and these units should be recalled and removed from sale.
Official report number: 20251130-25DB7-2147326011. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.