SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20251204-004AE-2147325895. Severity: No Incident, No Injury. Matched catalog product: Frigidaire FCRG3062AS. Incident: Frigidaire ranges ( specifc model number FCRG3062AS) has required multiple tickets for repair due to the oven not staying lit. (Four tickets placed for 2 separate repair businesses within a short time frame.) This is resulting in the gas remaining on without being burnt off to create heat, ultimately leading to the house filling with gas and creating a critical safety concern for fire/explosion if left unattended or not noticed. Frigidaire/Electrolux has not issued a safety recall at this point despite the customer service department reporting to customers that the specific model and design is an issue due to the igniter's suboptimal location in relation to the gas release for the oven. No injuries known at this time. Frigidaire has been refunding customers for this issue due to lack of ability to replace or safely repair at this time. Unsure at this time if this is specific to the model number (previously bought online through Home Depot) or new Frigidaire ranges altogether.